And it isn't fair to expect a tech support person to automatically know what a "thing-a-ma-jingy," or "whatcha-ma-call-it" is. The following describes the correct names for common components of software so that when you experience a problem, you can effectively describe an issue that you're having and a technician can readily resolve it. Save or convert your documents to a format that will work with different program first (that is, a program that you intend to keep) 2. Archive them onto a floppy disk, flash drive, or CD-ROM 3. Proceed with a program like CleanSweep. Using CleanSweep or any other similar type of utility could delete anywhere from less than a megabyte of hard drive space to over five megabytes and up. In a commercial setting, participants work for a paycheck rather than for the product. And this is what puts open source projects far ahead of its monetized competition. As a software user, this means you can contribute to an open source project as well, and help to develop it into a product that reflects your direct preferences. Help files are designed not only to guide the usage of a computer, they're also designed to solve problems. Inside a help file, look for a section called, "Troubleshooting" (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you're using. Chances are, Grandma isn't ever going to shell out the bucks to buy the latest computer on the market, nor is she going to know how to use it once she gets it. What Grandma doesn't realize however is that a used computer is an excellent training tool that she can use to prepare herself for something "better" in the future. However the same temptation also prompts others to knowingly or unknowingly buy bootleg copies of commercial software or registered shareware. As tempting as it is, it's still illegal and the punishments/fines for sharing commercial or registered software is too much for one to bear. In recent news, "Yahoo China loses music piracy case (AP via Yahoo!