The complete weekly workflow
Connect one Google profile, choose how much can run automatically, and let ReviewsRelay handle the repeated work around every visit and review. You keep control of sensitive replies, public content, and the connection itself.
Local business owners who want to understand exactly what ReviewsRelay automates, what still needs approval, and what happens during the first week.
From visit to weekly summary
Sign in with Google, choose one authorized location, and import the reviews already on that profile.
Owner control: You choose the profile and can disconnect it from Settings.
Add a customer, import a CSV, or use Square, Vagaro, Mindbody, Zapier, Make, or a secure webhook after the visit is complete.
Owner control: Every eligible customer receives the same review destination. Opt-outs, duplicates, missing contact data, and the 90-day contact window are checked first.
ReviewsRelay reads the rating, written feedback, and risk signals before creating a reply or reusing praise.
Owner control: Sensitive, medical, legal, safety, abuse, spam, and serious complaint language stays in owner review.
Safe Mode keeps everything drafted. Balanced Mode can send safe written 5-star replies. Pro adds Full Autopilot for eligible replies and approved weekly posts.
Owner control: You can edit, approve, pause, or make the automation more conservative at any time.
Eligible written 5-star reviews can become Google Posts, branded graphics, and captions. The Monday summary shows what moved and what still needs attention.
Owner control: Marketing content stays tied to real review language, and rating-only or risky reviews are excluded.
Your first week
Choose the next step
Most owners can connect Google, import reviews, choose a voice, and inspect the first drafts in about ten minutes. A completed-visit integration can take longer because provider webhook access and a controlled test are required.
No. You can add customers manually or import a CSV. Growth and Pro also support Square, Vagaro, Mindbody, Zapier, Make, and a secure webhook when automatic customer intake fits the business.
No. That would be review gating. ReviewsRelay uses the same fair Google review destination for every eligible customer and suppresses only operationally ineligible contacts such as opt-outs, duplicate events, missing contact details, or recently contacted customers.
Every new workspace starts in Safe Mode, so nothing publishes without approval. Balanced Mode can auto-send eligible safe written 5-star replies. Pro customers can deliberately choose Full Autopilot for additional eligible replies and approved weekly posts.
The review stays in the approval workflow with a careful draft and a visible reason. Medical, legal, safety, abuse, spam, serious complaint, rating-only, and other risky cases are not treated as routine marketing material.
The workspace and Monday summary show review activity, replies, request outcomes, published or drafted content, performance changes, and the small number of items that still need an owner decision.